Can I use MetriServe to collect web metrics from secure pages?
Yes, our service works seamlessly across http and https.
Can I use MetriServe to collect web metrics from dynamic pages?
Yes, you can even assign custom titles to the pages you generate
dynamically so that they will show up as separate pages in the
online reporting tool.
Will MetriServe slow down my site?
No, Metriserve is connected to all major Internet backbones
and the amount of data being transferred between the visitor
and MetriServe is less than 3k bytes per page.
Will MetriServe add to my bandwidth consumption?
No, the Metriserve JavaScript code you have to insert into
the pages you wish to monitor is less than 100 bytes.
Can my visitors find out I am using MetriServe?
Your visitors will see no difference in your web pages. To
find out you are using MetriServe they would have to look at
the source code of your pages and find the single line of Javascript
code referring to util.metriserve.com.
Will MetriServe still collect web metrics for visitors that
block all cookies?
Yes, we will still be able to collect most web metrics and
they will show up in most reports. Some reports however require
that the browser of the visitor accepts cookies that do not
contain personally identifiable information.
Can I access the MetriServe online reporting tool from anywhere?
Yes, all you need is a browser with javascript and cookie
support.
How easy is it to install the MetriServe web analytics service?
Just insert a single line of JavaScript code in the pages
you wish to monitor and you are all set.
How often are the reports updated?
All reports are calculated in real-time based on the latest
web metrics collected from your visitors. All statistical information
is current up to the second.
I installed the MetriServe Dashboard widget but it returns "..." or "Invalid User/Password"?
Hover your mouse over the MetriServe Dashboard widget and click on the info button that will appear. This will flip the widget over and you will see two input fields where you can enter your account number and your password. Confirm the entries by clicking the check mark button. The dashboard widget should now connect to our servers and start streaming data.
What happens if I exceed the monthly page view limit?
You will not be charged extra. The page views exceeding the
monthly limit will simply not be processed. Once the next monthly
period starts, page views will be processed again. This way
you will not have to worry about sudden peaks in web site traffic
leading to increased bills.
What do you mean by flat rate pricing plan?
See also question above. It means the monthly fee will not
increase based on your web site traffic.
I live in ... Can I still sign up?
Yes, our service is available world-wide.
How do I cancel my account?
Simply go into the online reporting tool and click on "Close
Account". You will still have access to the online reporting
tool for the remainder of the current monthly billing period.
Once that monthly period has elapsed, your account will be closed
and your historical data will be erased.
How do I upgrade or downgrade my account?
Simply go into the online reporting tool and click on "Upgrade/Downgrade". Upgrades take effect immediately, downgrades take effect at the start of the next billing period.
Is there a minimum contract term?
No.
I do not have Visa/Mastercard/Eurocard. Can I still sign up?
We also accept bank wire transfers. Contact us for details.
Do you offer a free trial?
We offer an unconditional 7 day money back guarantee that
allows you to try our service at no risk for one week. If
for some reason you wish to cancel your subscription during
the first week, a full refund will be issued. No questions
asked. Cancelling your subscription can be done in two simple
clicks from within the online reporting tool at any time.
When can I start using the MetriServe web analytics service?
Right now! Follow the sign
up procedure and get instant access to our service.
